FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Yes, we ship Riser Nutrition products internationally, with a focus on Europe. Whether you're in Spain, Germany, or beyond, we make it easy for you to get our products delivered straight to your door. Check out our shipping policies on the website for more details on delivery times and fees to your location.
How do I track my order?
Once your order is dispatched, you’ll receive a tracking number via email. You can use this number to track your order through the carrier’s website.
How long does it take to receive my order?
Orders typically ship within 1-2 business days. Delivery times depend on your location, but generally, you can expect to receive your order within 1-2 business days.
Orders
Below are some of are common questions about orders
How do I use a discount code?
Simply enter your discount code during checkout in the designated field. The discount will be applied to your order total, and you’ll see the updated price before completing your purchase.
Can I use more than one discount code per order?
No, our system only allows one discount code per order. If you have multiple codes, choose the one that offers the best value.
What are the available payment options?
We process all payments through Mollie and Shopify, ensuring a smooth and secure checkout experience. We accept various payment methods, including credit/debit cards (Visa, MasterCard), Bancontact, PayPal, Apple Pay, Google Pay and other secure online payment options supported by Mollie. Your transactions are always handled with the highest level of safety and security.
Can I combine an ambassador discount code with other promotions or sales?
No, ambassador discount codes cannot be combined with other promotions, discount codes, or ongoing sales. Only one discount can be applied per order.
Products
Below are some common questions about our products
What makes Riser Nutrition different from other supplement brands?
Riser Nutrition stands out for its commitment to quality, performance, and inclusivity. We offer a comprehensive line of sports supplements that not only support athletes of all levels but also provide integrated training and nutrition plans tailored to your goals. Whether you're looking to build strength, endurance or both, Riser Nutrition is here to help you rise to the next level.
Are Riser Nutrition’s products safe to use?
Absolutely! All Riser Nutrition products are formulated with high-quality ingredients and are compliant with European regulations and approved for sale by the Belgian authorities
How should I choose the right product for my fitness goals?
At Riser Nutrition, we understand that every athlete has unique goals. That's why we’ve created specific product lines for various needs, such as strength training, endurance, and hybrid athletes. If you're unsure which products are right for you, check out our nutrition and training plans for personalized recommendations. You can also contact us for expert advice to make the best choice for your specific goal.